GUIDE: How to Permanently Close ZestMoney Pay Later Service?

In case you have a ZestMoney Pay Later active, and you want to close it, you can follow this guide:

Know your ZestMoney Pay Later Financial Service Provider:

ZestMoney Pay Later is offered by one of the following Financial Lenders:

  1. InCred.
  2. DMI Finance.
  3. Nahar.

You can also inspect your CIBIL Report to confirm it.

You may also check out list of loan/pay later accounts on your CIBIL.

To cancel your ZestMoney Pay Later Account, you need to contact ZestMoney Customer Support, or your financial lender.

How to Permanently Close ZestMoney Pay Later?

Contact ZestMoney Customer Support:

You can use this ZestMoney Contact Us page.

Not sure what to write? Use our BNPL Permanent Closure with NOC Email Template. Please note that you can only access this link if you are LOGGED IN to our Forum. Else you’ll see Page Not Found Error.

Make sure you ask them for permanent closure, not a ‘temporary pause’ or ‘inactive’ account.

Contact your Financial Lender:

  1. InCred Contact Us.
  2. DMI Finance Grievance Redressal.
  3. Nahar: contact [at] naharcredits [dot] in

Contact RBI Ombudsman:

In case your Account closure request is not honored or you do not receive NOC even after requesting for the same, you can reach out to RBI Ombudsman for Grivance Redressal. Refer to my post: GUIDE: How to reach out RBI Ombudsman for Grievance Redressal?

Important Things to Remember:

Before you go ahead with closing your ZestMoney Pay Later Account, you should remember the following things:

  1. Double check if all your pending dues are cleared. Else it won’t be closed.
  2. You will get a NOC from your lending provider that your ZestMoney Pay Later is closed with no dues left. Ask for it if you don’t receive it within 2-3 weeks of requesting account closure.
  3. Sometimes (not every time), you may notice a slight decrease in your credit score after closing your account. Don’t worry, it is a temporary thing.
  4. It might take 2-3 months for the ‘closure’ to reflect on your CIBIL profile, so, don’t be scared if you find your ZestMoney Pay Later Loan ‘active’ on your CIBIL.
  5. Even after your ZestMoney Pay Later is closed, it will continue to display on your CIBIL as a ‘closed’ account, for a few years. It is just for record-keeping purposes (so that your future lenders know which credits you had opted for previously).
  6. Even if you don’t use it, there is absolutely no harm in keeping your ZestMoney Pay Later account as it is. It helps to keep a healthy mix of ‘Credit Card’ and ‘Loan’ accounts on your Credit Profile.
  7. If you do not own any credit cards till now, and have been offered ZestMoney Pay Later, consider keeping it active, since this is your first credit line. The age of a credit line has a high impact on your credit score. This might help you get a credit card or loan in the future when you need it.

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