GUIDE: How to Permanently Close Amazon Pay Later Service?

In case you have an Amazon Pay Later active, and you want to close it, you can follow this guide:

Know your Amazon Pay Later Financial Service Provider:

Amazon Pay Later is offered by one of the following 2 Financial Service Providers:

  1. Capital Float
  2. IDFC First Bank

To know which of these lenders are providing the Amazon Pay Later service, you can check your Amazon Pay Later Dashboard (open from Mobile), at the bottom it will be written. You can also inspect your CIBIL report to confirm it.

You may also check out list of loan/pay later accounts on your CIBIL.

To cancel your Amazon Pay Later Account, you can contact either Amazon Customer Support or the financial lender.

How to Permanently Close Amazon Pay Later?

Contact Amazon Customer Support:

You can contact Amazon Customer Support and request them to permanently close your Amazon Pay Later Account. This is the easiest.

Make sure you ask them for permanent closure, not a ‘temporary pause’ or ‘inactive’ account.

Contact Capital Float (Also known as: Axio):

Email: myloan [at] capitalfloat [dot] com.

Not sure what to write? Use our BNPL Permanent Closure with NOC Email Template . Please note that you can only access this link if you are LOGGED IN to our Forum. Else you’ll see Page Not Found Error.

Contact IDFC First Bank:

Visit the IDFC First Bank support page and check the loans section to get the number. Please note that this call might be chargeable. Alternatively, you can also request a callback from the IDFC First Bank App if you have an IDFC First Bank Account.

Contact RBI Ombudsman:

In case your Account closure request is not honored or you do not receive NOC even after requesting for the same, you can reach out to RBI Ombudsman for Grivance Redressal. Refer to my post: GUIDE: How to reach out RBI Ombudsman for Grievance Redressal?

Important Things to Remember:

Before you go ahead with closing your Amazon Pay Later Account, you should remember the following things:

  1. Double check if all your pending dues are cleared. Else it won’t be closed.
  2. You will get a NOC from your lending provider that your Amazon Pay Later is closed with no dues left. Ask for it if you don’t receive it within 2-3 weeks of requesting account closure.
  3. Sometimes (not every time), you may notice a slight decrease in your credit score after closing your account. Don’t worry, it is a temporary thing.
  4. It might take 2-3 months for the ‘closure’ to reflect on your CIBIL profile, so, don’t be scared if you find your Amazon Pay Later Loan ‘active’ on your CIBIL.
  5. Even after your Amazon Pay Later is closed, it will continue to display on your CIBIL as a ‘closed’ account, for a few years. It is just for record-keeping purposes (so that your future lenders know which credits you had opted for previously).
  6. Even if you don’t use it, there is absolutely no harm in keeping your Amazon Pay Later account as it is. It helps to keep a healthy mix of ‘Credit Card’ and ‘Loan’ accounts on your Credit Profile.
  7. If you do not own any credit cards till now, and have been offered Amazon Pay Later, consider keeping it active, since this is your first credit line. The age of a credit line has a high impact on your credit score. This might help you get a credit card or loan in the future when you need it.

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